All devDept products are sold based on a subscription model. This means that when you purchase a Subscription, you receive 12 months of free updates for that product(s) from the date of purchase - be it a minor service update or a major new version. After the 12 month period and at your discretion, you can pay about 50% of original price to "renew" the subscription and receive another 12 months of free updates. If you choose not to renew, you can continue using the last version you obtained or are eligible to use. The 12 month time frame is merely for new versions/updates and does not apply to rights of use (as long as the EULA is not violated).
Note that you can renew a subscription after it has expired. Renewal costs increase 30 days after expiration of your subscription . Please contact a member of our Sales Team if you have an expired subscription or if you need further clarification on the terms of our subscriptions.
Absolutely. You can continue to use products which you have licensed and paid for... as long as you require. When a subscription expires, it simply means that you will no longer be issued any product updates or new product releases.
An expired subscription can be renewed. If you do not renew your subscription on the 13th month after purchase, your renewal cost will increase. Feel free to contact a member of our Sales Team for more information on renewals and product costs once your subscription expires.
Yes. Each developer that uses our products must have their own license. We don't license per machine, per server, or demand any royalties or run-time fees. For more information, refer to our End-User License Agreement. Testers who just test the completed, compiled application (that is, use it much as an end-user does) do not need a license.
Absolutely. Our licensing model allows one Desktop and one Laptop machine installation.
If no development is performed on the build machine and its sole purpose is to generate actual builds of your products, then no you do not need to purchase a separate license for the build machine. If however a developer uses the build machine for active development and this developer does not have a valid license for the products, then yes, he or she must acquire a license for the product.
No. The only information required to activate (actually, that should be "to install") is the machine hardware profile.
Yes, however validation is still required. Please contact a member of our Support Team for instructions on how to do it.
Like all software you purchase, we do not provide any warranty. In essence, we provide the software "as is". To be absolutely sure of what we do or do not provide, please refer to the EULA.
However, when you purchase a license, you will have access to all upgrades and updates for a full year. You will also automatically have access to our support team. You can renew after the year is up. If you don't renew, you will no longer get free updates and technical support.
Support is provided by one of two methods: either by a web-based system we call the Help Desk, or by email (firstname.lastname@example.org). We aim to respond to all questions within one business day. Support via phone, IM, or chat is not provided. The support team may, in certain circumstances, decide to access your development machine using Remote Desktop or similar. This is determined on a case-by-case basis.
Support is only provided to a developer with a valid license.
There are no general rules here: it really depends on the severity of the issue, whether there is a temporary workaround, etc. In most cases, you will be able to get a hotfix from support. Sometimes, there's no possibility of a hotfix and you will have to wait for the next minor release. Since we publish releases every three weeks or so on average, it's unlikely you'll have to wait very long.