Support
Find demos, documentation, sample apps, tutorials, training resources and more for your product.
Resources
There are several appropriate resources which our customers can use to find most of their answers quickly
Code SamplesThe Eyeshot installation provides 80 code samples in both C# and VB.NET and for both WinForms and WPF platforms, from the basic CustomData to the advanced EyeshotDemo. Source code samples are the best place to start learning Eyeshot. These can be found under the product installation folder. |
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DocumentationEyeshot product documentation can be found here. |
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Frequently Asked QuestionsEyeshot Frequently Asked Questions can be found here. |
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Developer Talk ForumJoin the Eyeshot developers discussion here. |
Help CenterThe best place to learn how to extend or customize the Eyeshot control. |
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Migrating from the previous versionIf you are upgrading from Eyeshot 2023, you may find this article helpful. |
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Breaking ChangesThe latest Eyeshot version breaking changes can be found here. |
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ChangelogThe latest Eyeshot version changelog can be found here. |
Technical Support
Covers every stage of your development process - from initial evaluation to a successful release
We have designed our support plans to help you increase productivity and reduce development time. Review our support plans and see why developers love us.
Trial
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Lite
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Priority
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| Support Services | |||
| Support Term Duration | 30 days | 1 year1 | 1 year1 |
| Support Tickets | Unlimited | 122 | Unlimited |
| Response Time | < 72 hours | < 72 hours | < 24 hours |
| devDept Community Forums |
1 One month for monthly plans
2 Two incidents for monthly plans
How to get the most out of the support service
When using the ticket support system please remember the following tips:
- Provide as much information as possible about your issue when submitting your ticket
- Include screenshots and explanations of the expected and actual state of the application.
- Check the Support Policy to see if your issue is within the scope of support
We are always here to help you be as productive as possible!
Support Business Hours and Ticket Response Times
The technical support service is available from Monday to Friday, 08:30 am - 05:00 pm CET (excluding weekends and public holidays in Italy).
Services
Consulting, Training, Development: We’ve Got You Covered!
Facing challenges with your project or simply looking for advice on how best to utilize our tools? Our experts can help you overcome the issues and transform your apps.
Consulting
Let our experts help you optimize your development process and learn the best practices on utilizing our tools. We provide consulting, mentoring and code review which can save your team a lot of time and efforts in getting started and resolving ongoing issues.
Eyeshot Consulting
Learn best practices on how to leverage our tools to build or redesign modern .NET CAD applications
Training
You can significantly increase your team’s productivity by arranging some training. Due to our limited resources, we are unable to offer a recurring training class schedule. However, we offer customized training programs that can be held at our company headquarters.
Custom Training
Instructor-led training tailored for your unique needs and delivered by our team of experts.
Outsourcing
Leverage our experts’ skills to get your project up to speed by building entire apps for you or help you meet crucial deadlines. There are a variety of roles and tasks that you can outsource to our team to help increase productivity and shorten release cycles.
Staff Augmentation
Have our experts join your team and help deliver your projects faster and within budget.
Feature Customization
Let our professionals quickly and efficiently add or change the features of our products to fit your current business needs.
Application Development
Our team can build a custom app or custom enhancements to your existing app.
Want more information?
Our experts can help you overcome the challenges and transform your apps.
Talk to a Consultant