Privacy Policy

This Privacy Policy describes how devDept Software collects and uses personal data about you through the use of our Websites, our products, and through email, text, and other electronic communications between you and devDept Software. devDept Software is the data controller for information provided directly by the individual or as a result of interacting with the platform.

Information we collect about you

Information you give to us
This is information about you that you give us directly when you interact with us. You may give it to us by filling out a form on our site, corresponding with us by phone, e-mail. It includes information necessary to register for a subscription, pay for a subscription, or place an order for other services we provide.

When you create an account for our platform, we require you provide first name, last name, email address and company affiliation, which is generally available on the World Wide Web. We do not collect sensitive or highly personal data. This information is stored on devDept Software's servers. If you purchase products through our ecommerce site we will need payment and billing information, often including an address and credit card information. We do not retain and store your credit card information.

In processing your personal data in connection with the purposes described in this Policy, we rely on the legal basis of legitimate interest. We collect personal data that is necessary for managing and promoting our business, maintaining a product supplier to customer business relationship which includes but is not limited to; product information and marketing communication, maintaining data and network security, improving website and product performance and customer experience, and preventing fraud and malicious acts.

If you choose to use our support services, you may post information on our support forums or submit information at your discretion in order to more fully describe a problem. Such information may include files containing data or programs. Information that you post on the support forums is publically available to those who have access to the forums and it is your responsibility to ensure it does not contain personal or sensitive information. We do not transmit or otherwise use your data for any purpose other than fulfilling the service. We do not transfer your data to third parties.
Information we collect about you from your use of the site
A cookie is a small, unique text file that a website can send to your computer when you visit a site. We may use session cookies, which terminate when a user closes his or her browser, and/or persistent cookies, which remain on the user's computer until manually deleted. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you do not want us to deploy cookies to your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie on your computer. Rejecting cookies may affect your ability to use the site.

We will automatically collect information from you each time you visit our site. This includes technical information, information about your visit, and information about your activity on our site such as page searched and viewed, page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), methods to browse to and away from a page, and methods used to contact our sales and support teams. Technical information may also include the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems, and device platform.
Information we receive from other sources
This is information we receive about you from third parties that we work closely with to provide, promote, and improve our services. These third parties include business partners, vendors who assist in technical and payment services, advertising networks, analytics providers, and search information providers. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.

How we use the information we collect

Information you give to us
devDept Software uses the personal information you provide in a manner that is consistent with this Privacy Policy. The personal data we collect from you is required to enter into a contract with devDept, for devDept to perform under the contract, to provide you with our products and services, and to provide you with license keys to our products. If you refuse to provide such personal data or withdraw your consent to our processing of personal data, then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it.
Information we collect about you from your use of the site
devDept Software uses this information for the following purposes:

To optimize and personalize the website content and navigational choices
To process your inquiries, respond to your requests, and improve our services
To provide a better experience when you contact technical support or sales
To audit and analyze the information to improve devDept Software technologies or services
To send you information regarding updates, offers, products, services, etc.
To improve services we offer you, to improve marketing, analytics, and provide site functionality

Information we receive from other sources
We will combine this information with information you give to us and information we collect about you in our legitimate interests. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Marketing Communication

You will receive product and services information, special offers, and general marketing material as a customer or interested party of devDept Software’s products and services. If you don't want devDept to send you e-mail regarding devDept Software's products, services, or special offers, you may unsubscribe at any time. Unsubscribe links to eliminate further email communications are available on all e-mail communication material.

Your Rights Regarding Your Information and Accessing and Correcting Your Information

You can view, edit or delete your personal data online by logging into the website and visiting the Account section. You can also choose whether or not you wish to be kept informed about various matters by us. If at any time you believe the personal data we have for you is incorrect, you may request to see this information and have it corrected or, if incorrect, deleted.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy.

Data retention period

devDept Software will retain your personal data for the entire time that you keep your account open. After you close your account and/or request your information to be deleted, we may retain your personal data:

for as long as necessary to comply with any legal requirement;
on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures;
for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies;
for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely.

Personal data Transfer, Processing and Storage

We process and store data about you on servers located the United States. Your personal data may therefore be transferred to, using appropriate security protocols, processed and stored in a country different from your country of residence, and be subject to privacy laws that are different from those in your country of residence. The personal data that we store is not highly sensitive and is required to conduct normal and expected business practices. We and all third party companies with which we engage with have committed to complying with the 2018 EU GDPR privacy regulation for EU residents. Based on the Lawful basis definition, as defined by the EU GDPR regulation, devDept Software’s use and storage of minimal Customer personal data, the Legitimate Interests basis is the appropriate legal basis of data storage and use. It is a reasonable and expected use of customer and prospective customer data.

We also share personal information with certain companies, such as Mailchimp or Zendesk, that perform services on our behalf. We only share the personal information which is necessary for them to perform those services. We require any company with which we may share personal information to protect that data in a manner consistent with this policy and to limit the use of such personal information to the performance of services for devDept Software.

Information security

The personal information that you provide in connection with the use of the site is protected in several ways. Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone. Your personal information resides on secure servers that only selected devDept Software personnel and contractors have access to via password. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using Transport Layer Security (TSL) technology.

Applying for a role with us

We shall collect and process the personal data of applicants for the purpose of the processing of the application procedure. The processing may also be carried out electronically. This is the case, in particular, if an applicant submits corresponding application documents by e-mail or by means of a web form on the website to the controller. If devDept Software concludes an employment contract with an applicant, the submitted data will be stored for the purpose of processing the employment relationship in compliance with legal requirements. If no employment contract is concluded with the applicant by devDept Software, the application documents shall be automatically erased two months after notification of the refusal decision, provided that no other legitimate interests of devDept Software are opposed to the erasure.

Children under the age of 18

We do not intend to collect personal information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered personal information please contact us to have the data removed and terminate the child's account.

Contact information

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your personal data pursuant to applicable laws, or otherwise need to contact us, you must contact us at the contact information below or through the Contact page on our website.

devDept Software S.r.l.
Via del Faggiolo, 1/11d
Bologna, BO 40132 - Italy
+39 (051) 619 7203
info@devdept.com

Changes to this privacy statement

devDept Software reserves the right to amend the Privacy Policy from time to time at its sole discretion and will provide notice by email or on the home page of the site when we make material changes to this Privacy Policy. The version of this privacy statement will be identified at the top of this page by the revision date.

Revised May 25, 2018