Support


Find demos, documentation, sample apps, tutorials, training resources and more for your product.

Resources

There are several appropriate resources which our customers can use to find most of their answers quickly

Code Samples

The Eyeshot installation provides 80 code samples in both C# and VB.NET and for both WinForms and WPF platforms, from the basic CustomData to the advanced EyeshotDemo. Source code samples are the best place to start learning Eyeshot. These can be found under the product installation folder.

Documentation

Eyeshot product documentation can be found here.

Frequently Asked Questions

Eyeshot Frequently Asked Questions can be found here.

Developer Talk Forum

Join the Eyeshot developers discussion here.

Help Center

The best place to learn how to extend or customize the Eyeshot control.

Migrating from the previous version

If you are upgrading from Eyeshot 2022, you may find this article helpful.

Breaking Changes

The latest Eyeshot version breaking changes can be found here.

Changelog

The latest Eyeshot version changelog can be found here.

Getting Started

Some videos from our Getting Started YouTube playlist

Technical Support

Covers every stage of your development process - from initial evaluation to a successful release

We have designed our support plans to help you increase productivity and reduce development time. Review our support plans and see why developers love us.

 

Trial

  • Evaluating devDept products and services

Lite

  • Application development in a non-production environment without deadlines.
  • Enables getting started quickly and effectively with our products.

Priority

  • Application development in a production environment with flexible deadlines.
  • Ensures technical support for any questions and issues related to our products.
Support Services      
Support Term Duration 30 days 1 year1 1 year1
Support Tickets Unlimited 122 Unlimited
Response Time < 72 hours < 72 hours < 24 hours
devDept Community Forums

1 One month for monthly plans
2 Two incidents for monthly plans

How to get the most out of the support service

When you use the ticketing supporting system, please keep in mind the following tips:

  • Give as much information as you can about your issue in your ticket when you initially submit it
  • Provide screenshots and explanations of the expected and actual state of the application
  • Check on the Support Policy if your issue is included or not in the support scope

We are always here to help you be as productive as possible.

Support Business Hours and Ticket Response Times

The technical support service is available from Monday to Friday, 08:30 am - 05:00 pm CET (excluding weekends and public holidays in Italy).

Training

At devDept, we understand that our customers may have varying needs when it comes to training. Unfortunately, due to our limited resources, we are unable to provide scheduled training sessions at this time. However, we do offer custom-tailored training programs that can be conducted at our company headquarters. Should you be interested, we would be happy to discuss this further with you. Please do not hesitate to Contact Us at your convenience.